202 Marine Drive, Ramsgate, 4285

Frequently Asked Questions

Find answers to common questions about our products, services, shipping, and more.

Repairs & Services

What types of computers do you repair?
We repair all major brands including Dell, HP, Lenovo, ASUS, Acer, MSI, Toshiba, and Apple Mac. This covers desktops, laptops, and all-in-one PCs — both hardware and software issues.
Do you repair gaming consoles?
Yes! We repair PlayStation, Xbox, and Nintendo consoles. Common repairs include HDMI port replacement, overheating fixes, disc drive repairs, and controller issues.
Do you repair Apple Mac computers?
Absolutely. We service MacBooks, iMacs, Mac Minis, and Mac Pros — including logic board repairs, screen replacements, battery swaps, and software troubleshooting.
What is fine soldering?
Fine soldering (micro-soldering) is precision work on tiny components like USB-C ports, GPU chips, capacitors, and connectors on motherboards. Our technicians use specialist equipment for this delicate work.
Do you install CCTV systems?
Yes, we design, install, and maintain CCTV systems for homes and businesses. This includes IP cameras, DVR/NVR setup, remote viewing on your phone, and integration with existing security systems.
Can you set up networking for my business?
We provide full network solutions — structured cabling, Wi-Fi design, router and switch configuration, VPN setup, and enterprise-grade networking for offices and commercial premises.
Do you offer remote support?
Yes, we offer secure remote support nationwide. Our technicians can connect to your computer remotely to diagnose and fix software issues, install updates, and more.
Do you do on-site callouts?
Yes. Our technicians provide on-site support across the KZN South Coast for installations, network setups, CCTV work, server maintenance, and troubleshooting.

Software & Licensing

Are you an authorised software reseller?
Yes, we are a certified reseller for Adobe products (Acrobat, Photoshop, Creative Cloud), Microsoft (Windows, Office, Microsoft 365), and antivirus software (Norton, McAfee, Kaspersky, Bitdefender, Avast).
Can you help with virus removal?
Yes. We provide thorough virus and malware removal, followed by security software installation and system hardening to prevent future infections.

Orders & Shipping

How long does delivery take?
Standard delivery within South Africa takes 3–5 business days. Express options are available at checkout for 1–2 day delivery to major cities.
Do you offer free shipping?
Yes! Orders over R2,500 qualify for free standard shipping anywhere in South Africa.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
What payment methods do you accept?
We accept credit cards, debit cards, EFT, and cash payments at our Ramsgate shop. All online transactions are processed through secure, PCI-compliant payment gateways.

Returns & Warranty

What is your return policy?
In line with the Consumer Protection Act, you may return goods within 7 days of delivery for a full refund, provided items are in original condition and packaging. Contact support@unlimitedits.co.za to initiate a return.
What warranty do your products carry?
All products carry the standard manufacturer warranty, typically 1–3 years depending on the brand and product type. Extended warranty options are available on select items.
What if I receive a defective product?
Contact us immediately at support@unlimitedits.co.za. We'll arrange a replacement or repair under warranty at no additional cost.

Account & Security

How do I create an account?
Click "Sign Up" at the top of the page. You can register with your email or sign in with Google for quick access.
Is my personal information safe?
Yes. We comply with POPIA (Protection of Personal Information Act) and use industry-standard encryption to protect your data. Read our Privacy Policy for details.

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