Frequently Asked Questions
Find answers to common questions about our products, services, shipping, and more.
Repairs & Services
What types of computers do you repair?▾
We repair all major brands including Dell, HP, Lenovo, ASUS, Acer, MSI, Toshiba, and Apple Mac. This covers desktops, laptops, and all-in-one PCs — both hardware and software issues.
Do you repair gaming consoles?▾
Yes! We repair PlayStation, Xbox, and Nintendo consoles. Common repairs include HDMI port replacement, overheating fixes, disc drive repairs, and controller issues.
Do you repair Apple Mac computers?▾
Absolutely. We service MacBooks, iMacs, Mac Minis, and Mac Pros — including logic board repairs, screen replacements, battery swaps, and software troubleshooting.
What is fine soldering?▾
Fine soldering (micro-soldering) is precision work on tiny components like USB-C ports, GPU chips, capacitors, and connectors on motherboards. Our technicians use specialist equipment for this delicate work.
Do you install CCTV systems?▾
Yes, we design, install, and maintain CCTV systems for homes and businesses. This includes IP cameras, DVR/NVR setup, remote viewing on your phone, and integration with existing security systems.
Can you set up networking for my business?▾
We provide full network solutions — structured cabling, Wi-Fi design, router and switch configuration, VPN setup, and enterprise-grade networking for offices and commercial premises.
Do you offer remote support?▾
Yes, we offer secure remote support nationwide. Our technicians can connect to your computer remotely to diagnose and fix software issues, install updates, and more.
Do you do on-site callouts?▾
Yes. Our technicians provide on-site support across the KZN South Coast for installations, network setups, CCTV work, server maintenance, and troubleshooting.
Software & Licensing
Are you an authorised software reseller?▾
Yes, we are a certified reseller for Adobe products (Acrobat, Photoshop, Creative Cloud), Microsoft (Windows, Office, Microsoft 365), and antivirus software (Norton, McAfee, Kaspersky, Bitdefender, Avast).
Can you help with virus removal?▾
Yes. We provide thorough virus and malware removal, followed by security software installation and system hardening to prevent future infections.
Orders & Shipping
How long does delivery take?▾
Standard delivery within South Africa takes 3–5 business days. Express options are available at checkout for 1–2 day delivery to major cities.
Do you offer free shipping?▾
Yes! Orders over R2,500 qualify for free standard shipping anywhere in South Africa.
Can I track my order?▾
Absolutely. Once your order is dispatched, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
What payment methods do you accept?▾
We accept credit cards, debit cards, EFT, and cash payments at our Ramsgate shop. All online transactions are processed through secure, PCI-compliant payment gateways.
Returns & Warranty
What is your return policy?▾
In line with the Consumer Protection Act, you may return goods within 7 days of delivery for a full refund, provided items are in original condition and packaging. Contact support@unlimitedits.co.za to initiate a return.
What warranty do your products carry?▾
All products carry the standard manufacturer warranty, typically 1–3 years depending on the brand and product type. Extended warranty options are available on select items.
What if I receive a defective product?▾
Contact us immediately at support@unlimitedits.co.za. We'll arrange a replacement or repair under warranty at no additional cost.
Account & Security
How do I create an account?▾
Click "Sign Up" at the top of the page. You can register with your email or sign in with Google for quick access.
Is my personal information safe?▾
Yes. We comply with POPIA (Protection of Personal Information Act) and use industry-standard encryption to protect your data. Read our Privacy Policy for details.
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